Conditions

1. Scope
The following terms and conditions apply to all orders via our online shop.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with PRIME-TEX Embroidery GmbH, Schillerstraße 24, A-6890 Lustenau, Austria.

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the steps provided for this purpose in the ordering process and use the explained correction aids. By clicking the order button, you place a binding order for the goods in the shopping cart and accept the general terms and conditions. The automatic order confirmations we then send document that we have received your order, but do not yet represent acceptance of your offer. A contract is only formed when we expressly declare acceptance.

You are obliged to fill out the fields (or information) provided in the order form completely and truthfully.

After completing the order by clicking on the order button "Order with obligation to pay", it is no longer possible to change the order. You can exercise your right of withdrawal (see point 4). 

The receipt of your order will be confirmed by e-mail immediately after the order has been sent.

The contracting parties agree on the application of Austrian

To the right. If the consumer is domiciled in Germany or

his habitual residence or he is employed in Germany,

so for a lawsuit against him only the jurisdiction of

be justified by the court in whose district the place of residence,

the habitual residence or place of employment is;

this does not apply to legal disputes that have already arisen.

3. Place of Performance

The place of performance is the registered office of PRIME-TEX Embroidery GmbH Schillerstraße 24, A-6890 Lustenau, Austria.

4. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must return the goods to us (PRIME-TEX Embroidery GmbH, Schillerstrasse 24, A-6890 Lustenau, Austria) with sufficient postage within 14 days of receipt. You can send us an email to primetex@primetex.at

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation to the following address before the cancellation period has expired:

PRIME-TEX Embroidery Ltd

Schillerstrasse 24

A-6890 Lustenau

Austria

Email: primetex@primetex.at

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the shipping costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
In the case of sales contracts in which we have not expressly offered you to collect the goods yourself in the event of cancellation, we can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is earlier. 
You have to bear the direct costs of the return.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 
Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature,
Right of withdrawal for services (insurance)

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must send us (PRIME-TEX Embroidery GmbH, Schillerstraße 24, A-6890 Lustenau, Austria, primetex@primetex.at) a clear statement (e.g. a letter sent by post, fax or e-mail). -Mail) about your decision to withdraw from this contract. 

To meet the cancellation deadline, it is sufficient for you to send the notification of exercising your right of cancellation before the cancellation period has expired. 

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

5. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data by e-mail. You can also view and download the General Terms and Conditions here on this page at any time. 

6. Delivery

Shipping costs are added to the stated product prices. You can find out more about the shipping costs during the ordering process. If you select shipping to a delivery address specified by you as the delivery method, you must bear the shipping costs that are displayed in the web shop for the goods and when paying for the goods.

When the goods are shipped, the risk of loss of or damage to the goods only passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer who is different from the carrier. However, if the consumer has concluded the contract of carriage himself without using one of the options suggested by us, the risk passes to the carrier as soon as the goods are handed over.

BELOW THE \"FREE SHIPPING\" THRESHOLD 

In the case of returns, we reserve the right to recalculate the standard shipping costs if the value of the order minus the return falls below the free shipping limit of EUR 100.

Please report missing or damaged packages to your responsible post office or delivery service immediately, otherwise there is no claim for compensation.

Please note that in the event of refusal or non-acceptance, the resulting costs will be charged to you.

For deliveries outside the EU, you can ask the customs office about the customs costs.

We do not deliver to packing stations.

7. Payment

All prices on this website are in euros. Packaging and shipping costs, if any, are calculated and shown separately.

The payment methods displayed at the end of the ordering process are available to you, e.g. payment by PayPal, bank transfer (payment in advance). We reserve the right to restrict the selection of payment methods in individual cases.

The data entered will not be stored by us, but may be stored by the respective payment provider. 

A combination of our vouchers and other payment methods (such as credit cards) as well as payment with several vouchers is possible. 

In the event of a delay in payment, we are entitled to charge interest at a rate of 12% pa, subject to the assertion of a higher (to be specifically proven) damage caused by the delay. In addition, the customer undertakes to reimburse third parties (especially lawyers) for reminder, collection and investigation costs, insofar as these costs were useful for appropriate legal prosecution. We would like to point out that the costs in the event of the intervention of a lawyer are based on the amount standardized by the Lawyers' Tariff Act (RATG) plus statutory sales tax, those of debt collection agencies up to the amount standardized by the Federal Ministry of Economics by way of ordinance for debt collection agencies .

Any payments you have made will be refunded to the means of payment that you used when placing your order.

The following payment methods are generally available in our shop:

PayPal the general terms and conditions of PayPal apply

Bank transfer (prepayment)

If you choose the payment method bank transfer (payment in advance), we will give you our bank details in a separate email and deliver the goods after receipt of payment.

8. Retention of Title

The goods remain our property until full payment. 

9. Warranty and Guarantees

If you want to assert warranty claims, you can send the goods in question to the following address with sufficient postage:

PRIME-TEX Embroidery GmbH 

Schillerstrasse 24

A-6890 Lustenau

Austria

(2) Please note that acceptance does not constitute an acknowledgment of warranty claims, but requires a separate review. You will be informed of the result by the relevant service point within a reasonable period of time.

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.

In the case of used items, the limitation period for claims for defects is one year from delivery of the goods.

The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health,
in the case of intentional or grossly negligent breach of duty and fraudulent intent,
in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, if agreed oder 
as far as the area of application of the Product Liability Act is open.
The warranty is based on the statutory Provisions (24 months from receipt of goods). If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delay), then the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (rescission). Compensation for (defect) consequential damage, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

An exchange or an offer of an exchange can be offered to you as a gesture of goodwill by the service department. This offer is only valid for 14 days and must be confirmed in writing within this period.

If there is a goodwill offer, we expect your answer within 14 days, otherwise we will be forced to charge you a reasonable storage fee. This is EUR 10 per day.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 8 a.m. to 12 p.m. and 2 p.m. to 5 p.m. by email at primetex@primetex.at

10. Liability

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty,
in the case of a promise of guarantee, if agreed, or
as far as the area of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.

11. Arbitration Board

The OS platform of the European Union can be used to settle disputes with our company: https://ec.europa.eu/consumers/odr

Our email address: primetex@primetex.at